Service management : operations, strategy, and information technology
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill / Irwin,
c2004
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| Edition: | 4th ed. |
| Subjects: | |
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| Physical Description: | xx, 587 σ.; εικ.; 26 εκ.+ 2 οπτικές δισκέτες λέιζερ Η/Υ 4 3/4 ίν. |
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| Bibliography: | Περιλαμβάνει ευρετήρια |
| ISBN: | 0-07-282373-9 |