Managing services :

Managing services : using technology to create value

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Bibliographic Details
Main Author: Davis, Mark M.
Other Authors: Heineke, Janelle N.
Format: Book
Language:English
Published: Boston : McGraw-Hill/Irwin, c2003
Series:Irwin/McGraw-Hill series in operations and decision sciences
Subjects:
Service industries > Technological innovations > Management.
Value analysis (Cost control)
Customer relations > Management.
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