Services management : an integrated approach

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Bibliographic Details
Other Authors:	Looy, Bart van (Editor), Gemmel, Paul (Editor), Dierdonck, R. van (Roland) (Editor)
Format:	Book
Language:	English
Published:	Harlow, England : Prentice Hall / Financial Times, 2003
Edition:	2nd ed.
Subjects:	Service industries > Management.
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