Services management : an integrated approach
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| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
Harlow, England :
Prentice Hall / Financial Times,
2003
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| Edition: | 2nd ed. |
| Subjects: | |
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| Physical Description: | xxvi, 529 σ.; εικ.; 25 εκ. |
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| Bibliography: | Περιλαμβάνει βιβλιογραφικές αναφορές και ευρετήριο |
| ISBN: | 0-273-67353-X (pbk.) |