Managing service operations : design and implementation
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
London :
Sage Publications,
2006
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| Subjects: | |
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| Physical Description: | xii, 299 σ.; σχ., πιν.; 25 εκ. |
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| Bibliography: | Βιβλιογραφίες: σ. 289-296. Ευρετήριο |
| ISBN: | 978-1-4129-2952-3 (pbk.) |