Customer mania! :

Customer mania! : it's never too late to build a customer-focused company

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Bibliographic Details
Main Author: Blanchard, Kenneth H.
Other Authors: Ballard, Jim, 1933-, Finch, Frederick E.
Format: Book
Language:English
Published: London : Harper Collins, c2004
Subjects:
Customer loyalty.
Customer services > Management.
Customer relations > Case studies.
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