Service management :

Service management : strategy and leadership in service business

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Bibliographic Details
Main Author: Normann, Richard 1943-
Format: Book
Language:English
Published: Chichester ; New York : Wiley, c2000
Edition:3rd ed.
Subjects:
Service industries > Management.
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Description
Physical Description:xiii, 234 p.; 23 cm.
Bibliography:Includes bibliographical references and index
ISBN:0-471-49439-9

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