Conference
Citizen Sentiment and Public Value in AI-Mediated Public Services: A Case Study of a Ministry Chatbot
| Title: | Citizen Sentiment and Public Value in AI-Mediated Public Services: A Case Study of a Ministry Chatbot |
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| Authors: | Neguse, Tehila Tigist, Gabay, Hagar, Reychav, Iris, McHaney, Roger, Jonathan, Gideon Mekonnen |
| Source: | Proceedings of the 63rd ACM Conference on Computers and People Research. :50-58 |
| Availability: | http://dl.acm.org/doi/10.1145/3768310.3807801 |
| Database: | ACM Full-Text Collection |
| DOI: | 10.1145/3768310.3807801 |
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