Academic Journal
Software-Based Dialogue Systems: Survey, Taxonomy, and Challenges
| Τίτλος: | Software-Based Dialogue Systems: Survey, Taxonomy, and Challenges |
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| Συγγραφείς: | Motger de la Encarnación, Joaquim, Franch Gutiérrez, Javier, Marco Gómez, Jordi |
| Συνεισφορές: | Universitat Politècnica de Catalunya. Doctorat en Computació, Universitat Politècnica de Catalunya. Departament d'Enginyeria de Serveis i Sistemes d'Informació, Universitat Politècnica de Catalunya. Departament de Ciències de la Computació, Universitat Politècnica de Catalunya. inSSIDE - integrated Software, Service, Information and Data Engineering |
| Πηγή: | UPCommons. Portal del coneixement obert de la UPC Universitat Politècnica de Catalunya (UPC) |
| Publication Status: | Preprint |
| Στοιχεία εκδότη: | Association for Computing Machinery (ACM), 2022. |
| Έτος έκδοσης: | 2022 |
| Θεματικοί όροι: | FOS: Computer and information sciences, Computer Science - Computation and Language, Systematic literature review, 02 engineering and technology, User interfaces (Computer systems), Interacció persona-ordinador, Interfícies d'usuari (Informàtica), Software Engineering (cs.SE), Computer Science - Software Engineering, Chatbots, Natural language processing (Computer science), 0202 electrical engineering, electronic engineering, information engineering, Human computer interaction, Tractament del llenguatge natural (Informàtica), Àrees temàtiques de la UPC::Informàtica::Intel·ligència artificial::Llenguatge natural, Conversational agents, Informàtica::Intel·ligència artificial::Llenguatge natural [Àrees temàtiques de la UPC], Computation and Language (cs.CL) |
| Περιγραφή: | The use of natural language interfaces in the field of human-computer interaction (HCI) is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches like recurrent neural networks (RNNs), the potential of context-aware strategies and user-centred design approaches, have brought back the attention of the community to software-based dialogue systems, generally known as conversational agents or chatbots. Nonetheless, and given the novelty of the field, a generic, context-independent overview of the current state of research on conversational agents covering all research perspectives involved is missing. Motivated by this context, this article reports a survey of the current state of research of conversational agents through a systematic literature review of secondary studies. The conducted research is designed to develop an exhaustive perspective through a clear presentation of the aggregated knowledge published by recent literature within a variety of domains, research focuses and contexts. As a result, this research proposes a holistic taxonomy of the different dimensions involved in the conversational agents’ field, which is expected to help researchers and to lay the groundwork for future research in the field of natural language interfaces. |
| Τύπος εγγράφου: | Article |
| Περιγραφή αρχείου: | application/pdf |
| Γλώσσα: | English |
| ISSN: | 1557-7341 0360-0300 |
| DOI: | 10.1145/3527450 |
| DOI: | 10.48550/arxiv.2106.10901 |
| DOI: | 10.13039/501100011033 |
| Σύνδεσμος πρόσβασης: | http://arxiv.org/abs/2106.10901 |
| Rights: | arXiv Non-Exclusive Distribution URL: https://www.acm.org/publications/policies/copyright_policy#Background |
| Αριθμός Καταχώρησης: | edsair.doi.dedup.....bf95d621259b75d2344e71908564ddbf |
| Βάση Δεδομένων: | OpenAIRE |
| ISSN: | 15577341 03600300 |
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| DOI: | 10.1145/3527450 |