Λεπτομέρειες βιβλιογραφικής εγγραφής
| Τίτλος: |
THE SOLUTION TO SERVICE-WORKER CHURN. |
| Συγγραφείς: |
Gallino, Santiago (AUTHOR), Apaolaza, Borja (AUTHOR) |
| Πηγή: |
Harvard Business Review. Mar/Apr2026, Vol. 104 Issue 2, p106-113. 8p. 3 Cartoon or Caricatures. |
| Θεματικοί όροι: |
*Service industries workers, *Labor turnover, *Retail industry, *Employees' workload, *Employee recruitment, *Employee training, *Working hours |
| Περίληψη: |
High turnover among frontline workers is a costly problem in retail and other service industries. Traditional remedies—posting schedules earlier, banning "clopenings," and offering steadier hours—help, but they don't address the deeper, location-specific drivers of attrition. New research analyzing 280 million shifts across 20 retail chains shows that turnover depends on a mix of factors, including scheduling predictability, managerial flexibility, fairness, and local workforce conditions. By applying analytics to scheduling records, managers can identify which factors—such as short rest periods, uneven advance notice, or unapproved time-off requests—most strongly predict turnover at each site. Then they can create schedules that balance operational efficiency with employee needs. Organizations that treat scheduling as a data-driven, continuously improving process can reduce churn, strengthen morale, and boost service quality. [ABSTRACT FROM AUTHOR] |
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| Βάση Δεδομένων: |
Business Source Index |