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Beyond customer satisfaction to customer loyalty :
Published 1996“…American Management Association,…”
Book -
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The complete Handbook of Business Meetings
Published 2000“…Amacom American Management Association,…”
Book -
9
HR focus
Published 1991“…American Management Association. Institute of Management & Administration,…”
Serial -
10
Budgeting and financial record keeping in the small library
Published 1993“…Library Administration and Management Association, American Library Association,…”
Book