Design and development of a governance framework for airports digitization: the case of turnaround coordinator
The existing rapid growth of passenger volumes has already created a pressure on airport operators to re-consider the ability of the available infrastructure and focus on terminal capacity enhancement, process improvements, new revenue models and offer world-class services to attract global passenge...
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| Κύριος συγγραφέας: | |
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| Άλλοι συγγραφείς: | |
| Γλώσσα: | en_US |
| Δημοσίευση: |
2022
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| Θέματα: | |
| Διαθέσιμο Online: | http://hdl.handle.net/11610/23219 |
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| Περίληψη: | The existing rapid growth of passenger volumes has already created a pressure on airport operators to re-consider the ability of the available infrastructure and focus on terminal capacity enhancement, process improvements, new revenue models and offer world-class services to attract global passengers whilst controlling physical & cyber security, pushing them one step closer to digital transformation. (1)
For a successful digital transformation, there are some critical success factors that should be considered. In 2020 COVID-19 has accelerated the pace, as the need for social distancing and a seamless passenger journey became necessary. A roadmap for digital transformation is recommended and the challenges an airport faces, will be reported. A definition of CDO and airport ground operations will be given along with suggestions for digital transformation in many processes. Finally, some case studies will be presented regarding airports and what they have achieved during their transformation. |
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