Σύστημα διαχείρισης πελατειακών σχέσεων

This thesis aims to study how Customer Relationship Management (CRM) is used in companies. By exploring, describing and somewhat explaining companies’ objectives of CRM and their CRM processes as well as how the organization is affected by CRM, achieves the overall purpose of the study. Three case s...

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Bibliographic Details
Main Author: Ζωπιάκη, Αλεξάνδρα
Other Authors: Κουφοδόντης, Ιάσων
Language:el_GR
Published: 2020
Subjects:
Online Access:http://hdl.handle.net/11610/20870
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