Παραπομπή σε μορφή APA (7η εκδ.)

Galbraith, J. R. (2005). Designing the customer-centric organization: A guide to strategy, structure, and process. Jossey-Bass A Wiley Imprint.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Galbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. San Francisco: Jossey-Bass A Wiley Imprint, 2005.

Παραπομπή σε μορφή MLA (9th εκδ.)

Galbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. Jossey-Bass A Wiley Imprint, 2005.