Παραπομπή σε μορφή APA (7η εκδ.)

Seybold, P. B., & Marshak, R. T. (1998). Customers.com: How to create a profitable business strategy for the internet and beyond. Times Business.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Seybold, Patricia B., και Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. New York: Times Business, 1998.

Παραπομπή σε μορφή MLA (9th εκδ.)

Seybold, Patricia B., και Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. Times Business, 1998.