Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2000
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| Subjects: | |
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| Physical Description: | xv, 214 σ.; σχ.; 23 εκ. |
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| Bibliography: | Περιλαμβάνει βιβλιογραφικές παραπομπές και ευρετήριο |
| ISBN: | 0-7879-5310-5 |