Παραπομπή σε μορφή APA (7η εκδ.)

Johnson, M. d., & Gustafsson, A. 1. M. 3. (2000). Improving customer satisfaction, loyalty, and profit: An integrated measurement and management system. Jossey-Bass.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Johnson, Michael d., και Anders 1964 May 3- Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. San Francisco: Jossey-Bass, 2000.

Παραπομπή σε μορφή MLA (9th εκδ.)

Johnson, Michael d., και Anders 1964 May 3- Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Jossey-Bass, 2000.