Beyond customer satisfaction to customer loyalty : the key to greater profitability
Αποθηκεύτηκε σε:
| Κύριος συγγραφέας: | |
|---|---|
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Δημοσίευση: |
New York :
American Management Association,
c1996
|
| Σειρά: | AMA management briefing
|
| Θέματα: | |
| Ετικέτες: |
Προσθήκη ετικέτας
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MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 1/9346 | ||
| 008 | 000809s1996 eng d | ||
| 020 | |a 0-8144-2362-0 | ||
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| 040 | |a GR-MY-UA |b gre |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.812 | |
| 100 | 1 | |a Bhote, Keki R. |d 1925- | |
| 245 | 1 | 0 | |a Beyond customer satisfaction to customer loyalty : |b the key to greater profitability / |c Keki R. Bhote |
| 260 | |a New York : |b American Management Association, |c c1996 | ||
| 300 | |a x, 148 p.; |b ill.; |c 21 cm | ||
| 490 | 1 | |a AMA management briefing | |
| 650 | 0 | 0 | |a Consumer satisfaction. |
| 650 | 0 | 0 | |a Customer services. |
| 650 | 0 | 0 | |a Customer relations. |
| 830 | 0 | |a AMA management briefing | |
| 852 | |a INST |b CHIOS |e 20000809 |h 658.812 BHO |p 005200018128 |q 005200018128 |t BK |y 0 | ||
| 901 | |a BIBL2-2000-2 | ||
| 909 | |a Χ |b 076622 | ||
| 922 | |a 2ΕΛΗ |b 200003 |c ΤΔΕ |d ΠΑΠΑΣΩΤΗΡΙΟΥ | ||
| 970 | |z 2000/08/ΔΕΜΕΝΑΓΑΣ | ||