Παραπομπή σε μορφή APA (7η εκδ.)

Bhote, K. R. (1996). Beyond customer satisfaction to customer loyalty: The key to greater profitability. American Management Association.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Bhote, Keki R. Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability. New York: American Management Association, 1996.

Παραπομπή σε μορφή MLA (9th εκδ.)

Bhote, Keki R. Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability. American Management Association, 1996.