APA (7th ed.) Citation

Creech, B. (1994). The five pillars of TQM: How to make total quality management work for you. Truman Talley Books/Plume.

Chicago Style (17th ed.) Citation

Creech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York: Truman Talley Books/Plume, 1994.

MLA (9th ed.) Citation

Creech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. Truman Talley Books/Plume, 1994.