Παραπομπή σε μορφή APA (7η εκδ.)

Ford, R. C. R. C. (2000). Managing the guest experience in hospitality. Delmar/Thomson Learning.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Ford, Robert C. Robert Clayton. Managing the Guest Experience in Hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

Παραπομπή σε μορφή MLA (9th εκδ.)

Ford, Robert C. Robert Clayton. Managing the Guest Experience in Hospitality. Delmar/Thomson Learning, 2000.