Owen, T. (1996). Success at the enquiry desk: Successful enquiry answering every-time (2nd ed., rev.). Library Association Publishing.
Παραπομπή σε μορφή Chicago (17η εκδ.)Owen, Tim. Success at the Enquiry Desk: Successful Enquiry Answering Every-time. 2nd ed., rev. London: Library Association Publishing, 1996.
Παραπομπή σε μορφή MLA (9th εκδ.)Owen, Tim. Success at the Enquiry Desk: Successful Enquiry Answering Every-time. 2nd ed., rev. Library Association Publishing, 1996.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.