Service management : operations, strategy, and information technology
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill / Irwin,
c2004
|
| Edition: | 4th ed. |
| Subjects: | |
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| 100 | 1 | |a Fitzsimmons, James A. | |
| 245 | 1 | 0 | |a Service management : |b operations, strategy, and information technology / |c James A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 | |a 4th ed. | ||
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