Παραπομπή σε μορφή APA (7η εκδ.)

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2004). Service management: Operations, strategy, and information technology (4th ed.). McGraw-Hill / Irwin.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Fitzsimmons, James A., και Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 4th ed. Boston: McGraw-Hill / Irwin, 2004.

Παραπομπή σε μορφή MLA (9th εκδ.)

Fitzsimmons, James A., και Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 4th ed. McGraw-Hill / Irwin, 2004.