APA (7th ed.) Citation

Looy, B. v., Gemmel, P., & Dierdonck, R. v. (2003). Services management: An integrated approach (2nd ed.). Prentice Hall / Financial Times.

Chicago Style (17th ed.) Citation

Looy, Bart van, Paul Gemmel, and R. van Dierdonck. Services Management: An Integrated Approach. 2nd ed. Harlow, England: Prentice Hall / Financial Times, 2003.

MLA (9th ed.) Citation

Looy, Bart van, et al. Services Management: An Integrated Approach. 2nd ed. Prentice Hall / Financial Times, 2003.