Παραπομπή σε μορφή APA (7η εκδ.)

Tseng, M. M., & Piller, F. T. (2003). The customer centric enterprise: Advances in mass customization and personalization. Springer.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Tseng, Mitchell M., και Frank T. Piller. The Customer Centric Enterprise: Advances in Mass Customization and Personalization. Berlin : New York: Springer, 2003.

Παραπομπή σε μορφή MLA (9th εκδ.)

Tseng, Mitchell M., και Frank T. Piller. The Customer Centric Enterprise: Advances in Mass Customization and Personalization. Springer, 2003.