Παραπομπή σε μορφή APA (7η εκδ.)

Griffin, J. (1995). Customer loyalty: How to earn it, how to keep it. Lexington Books.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Griffin, Jill. Customer Loyalty: How to Earn It, How to Keep It. New York: Lexington Books, 1995.

Παραπομπή σε μορφή MLA (9th εκδ.)

Griffin, Jill. Customer Loyalty: How to Earn It, How to Keep It. Lexington Books, 1995.