APA (7th ed.) Citation

Schmenner, R. W. (1995). Service operations management. Prentice-Hall, Inc..

Chicago Style (17th ed.) Citation

Schmenner, Roger W. Service Operations Management. New Jersey: Prentice-Hall, Inc., 1995.

MLA (9th ed.) Citation

Schmenner, Roger W. Service Operations Management. Prentice-Hall, Inc., 1995.