APA (7th ed.) Citation

Jones, P., Palmer, J., Osterweil, C., & Whitehead, D. (1996). Delivering exceptional performance: Aligning the potential of organizations, teams and individuals. Pitman.

Chicago Style (17th ed.) Citation

Jones, Pam, Joy Palmer, Carole Osterweil, and Diana Whitehead. Delivering Exceptional Performance: Aligning the Potential of Organizations, Teams and Individuals. London: Pitman, 1996.

MLA (9th ed.) Citation

Jones, Pam, et al. Delivering Exceptional Performance: Aligning the Potential of Organizations, Teams and Individuals. Pitman, 1996.