APA (7th ed.) Citation

Swartz, T. A., & Iacobucci, D. (2000). Handbook of services marketing & management. Sage Publications.

Chicago Style (17th ed.) Citation

Swartz, Teresa A., and Dawn Iacobucci. Handbook of Services Marketing & Management. Thousand Oaks: Sage Publications, 2000.

MLA (9th ed.) Citation

Swartz, Teresa A., and Dawn Iacobucci. Handbook of Services Marketing & Management. Sage Publications, 2000.