Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London :
Kogan Page,
1997
|
| Edition: | 2nd ed. |
| Subjects: | |
| Tags: |
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| 008 | 980529s1997 eng d | ||
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| 100 | 1 | |a Cook, Sarah |d 1955- | |
| 245 | 1 | 0 | |a Customer care : |b how to improve competitiveness, staff motivation and profitability in today's service driven organization / |c Sarah Cook |
| 250 | |a 2nd ed. | ||
| 260 | |a London : |b Kogan Page, |c 1997 | ||
| 300 | |a 222 σ. | ||
| 504 | |a περιλαμβάνει βιβλιογραφικές παραπομπές και ευρετήριο | ||
| 650 | 0 | 0 | |a Customer services |x Management. |
| 852 | |a INST |b CHIOS |e 19980529 |h 658.812 COO |p 005200016400 |q 005200016400 |t BK |y 0 | ||
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| 922 | |a 2ΕΛΗ |b 199804 |c ΤΔΕ |d ΠΑΠΑΣΩΤΗΡΙΟΥ | ||