Παραπομπή σε μορφή APA (7η εκδ.)

Cook, S. (1997). Customer care: How to improve competitiveness, staff motivation and profitability in today's service driven organization (2nd ed.). Kogan Page.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Cook, Sarah. Customer Care: How to Improve Competitiveness, Staff Motivation and Profitability in Today's Service Driven Organization. 2nd ed. London: Kogan Page, 1997.

Παραπομπή σε μορφή MLA (9th εκδ.)

Cook, Sarah. Customer Care: How to Improve Competitiveness, Staff Motivation and Profitability in Today's Service Driven Organization. 2nd ed. Kogan Page, 1997.