The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
c2001
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| Subjects: | |
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| Physical Description: | xxvi, 261 p.; ill.; 24 cm. |
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| Bibliography: | Includes bibliographival references and index |
| ISBN: | 0-07-136479-X |