Παραπομπή σε μορφή APA (7η εκδ.)

Bergeron, B. P. (2001). The eternal e-customer: How emotionally intelligent interfaces can create long-lasting customer relationships. McGraw-Hill.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. New York: McGraw-Hill, 2001.

Παραπομπή σε μορφή MLA (9th εκδ.)

Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. McGraw-Hill, 2001.