Παραπομπή σε μορφή APA (7η εκδ.)

Glynn, W. J., & Barnes, J. G. (1995). Understanding services management: Integrating marketing, organisational behaviour, operations, and human resource management. Wiley.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Glynn, William J., και James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. Chichester : New York: Wiley, 1995.

Παραπομπή σε μορφή MLA (9th εκδ.)

Glynn, William J., και James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. Wiley, 1995.