APA (7th ed.) Citation

Jeston, J., Nelis, J., & Davenport, T. (2006). Business process management: Practical guidelines to successful implementations. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Jeston, John, JOhan Nelis, and Tom Davenport. Business Process Management: Practical Guidelines to Successful Implementations. Burlington, MA: Butterworth-Heinemann, 2006.

MLA (9th ed.) Citation

Jeston, John, et al. Business Process Management: Practical Guidelines to Successful Implementations. Butterworth-Heinemann, 2006.