Total customer satisfaction : lessons from 50 companies with top quality customer service
Αποθηκεύτηκε σε:
| Κύριος συγγραφέας: | |
|---|---|
| Άλλοι συγγραφείς: | |
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Δημοσίευση: |
London :
Financial Times,
1992
|
| Θέματα: | |
| Ετικέτες: |
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MARC
| LEADER | 00000nam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 1/57408 | ||
| 008 | 960520s1992 eng d | ||
| 020 | |a 0-273-034472 | ||
| 035 | |l 10028186 | ||
| 040 | |a GR-MY-UA |b gre |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.812 | |
| 100 | 1 | |a Horovitz, Jacques |d 1947- | |
| 245 | 1 | 0 | |a Total customer satisfaction : |b lessons from 50 companies with top quality customer service / |c Jacques Horovitz, Michele Jurgens-Panak |
| 260 | |a London : |b Financial Times, |c 1992 | ||
| 300 | |a 456 p. | ||
| 500 | |a Includes index | ||
| 650 | 0 | 0 | |a Consumer satisfaction. |
| 650 | 0 | 0 | |a Customer services. |
| 700 | 1 | |a Panak, Michele Jurgens. | |
| 852 | |a INST |b CHIOS |e 19960520 |h 658.812 HOR |p 005200008275 |q 005200008275 |t BK |y 0 | ||
| 909 | |a Χ |b 042418 | ||