APA (7th ed.) Citation

Stickdorn, M., & Schneider, J. (2013). This is service design thinking: Basics, tools, cases (4th printing.). BIS Pub..

Chicago Style (17th ed.) Citation

Stickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking: Basics, Tools, Cases. 4th printing. Amsterdam: BIS Pub., 2013.

MLA (9th ed.) Citation

Stickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking: Basics, Tools, Cases. 4th printing. BIS Pub., 2013.