APA (7th ed.) Citation

Duncan, W. L. (1995). Total quality: Key terms and concepts. Amacom.

Chicago Style (17th ed.) Citation

Duncan, William L. Total Quality: Key Terms and Concepts. New York: Amacom, 1995.

MLA (9th ed.) Citation

Duncan, William L. Total Quality: Key Terms and Concepts. Amacom, 1995.