Παραπομπή σε μορφή APA (7η εκδ.)

Ventola, E. (1987). The structure of social interaction: A systemic approach to the semiotics of service encounters. Frances Pinter.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Ventola, Eija. The Structure of Social Interaction: A Systemic Approach to the Semiotics of Service Encounters. London: Frances Pinter, 1987.

Παραπομπή σε μορφή MLA (9th εκδ.)

Ventola, Eija. The Structure of Social Interaction: A Systemic Approach to the Semiotics of Service Encounters. Frances Pinter, 1987.