Quality of service : making it really work
Αποθηκεύτηκε σε:
| Κύριος συγγραφέας: | |
|---|---|
| Άλλοι συγγραφείς: | , |
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Δημοσίευση: |
London, New York :
McGraw-Hill,
c1994
|
| Σειρά: | Quality in action
|
| Θέματα: | |
| Ετικέτες: |
Προσθήκη ετικέτας
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| LEADER | 00000nam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 1/45118 | ||
| 008 | 971128s1994 eng d | ||
| 020 | |a 0-07-707949-3 | ||
| 035 | |l 10026091 | ||
| 040 | |a GR-MY-UA |b gre |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.812 | |
| 100 | 1 | |a Edvardsson, Bo |d 1952- | |
| 245 | 1 | 0 | |a Quality of service : |b making it really work / |c Bo Edvardsson, Bertil Thomasson, John Ovretveit |
| 260 | |a London, New York : |b McGraw-Hill, |c c1994 | ||
| 300 | |a xvii, 293 p. | ||
| 490 | 1 | |a Quality in action | |
| 504 | |a Includes bibliographical references and index | ||
| 650 | 0 | 0 | |a Customer services |x Management. |
| 650 | 0 | 0 | |a Total quality management. |
| 650 | 0 | 0 | |a Service industries |x Quality control. |
| 650 | 0 | 0 | |a Service industries |x Management. |
| 700 | 1 | |a Thomasson, Bertil. | |
| 700 | 1 | |a Ovretveit, John |d 1954- | |
| 830 | 0 | |a Quality in action | |
| 852 | |a INST |b CHIOS |e 19971128 |h 658.812 EDV |p 005200010304 |q 005200010304 |t BK |y 0 | ||
| 901 | |a BIBL-1997-11 | ||
| 909 | |a Χ |b 051447 | ||
| 922 | |a 2ΕΛΗ |b 199711 |c ΛΥΜΠΕΡΟΠΟΥΛΟΣ |d ΠΑΠΑΣΩΤΗΡΙΟΥ | ||