APA (7th ed.) Citation

Edvardsson, B., Thomasson, B., & Ovretveit, J. (1994). Quality of service: Making it really work. McGraw-Hill.

Chicago Style (17th ed.) Citation

Edvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. London, New York: McGraw-Hill, 1994.

MLA (9th ed.) Citation

Edvardsson, Bo, et al. Quality of Service: Making It Really Work. McGraw-Hill, 1994.