Παραπομπή σε μορφή APA (7η εκδ.)

Gale, B. T., & Wood, R. C. (1994). Managing customer value: Creating quality & service that customers can see. The Free Press.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Gale, Bradley T., και Robert Chapman Wood. Managing Customer Value: Creating Quality & Service That Customers Can See. New York: The Free Press, 1994.

Παραπομπή σε μορφή MLA (9th εκδ.)

Gale, Bradley T., και Robert Chapman Wood. Managing Customer Value: Creating Quality & Service That Customers Can See. The Free Press, 1994.