Customer mania! : it's never too late to build a customer-focused company

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Bibliographic Details
Main Author:	Blanchard, Kenneth H.
Other Authors:	Ballard, Jim, 1933-, Finch, Frederick E.
Format:	Book
Language:	English
Published:	London : Harper Collins, c2004
Subjects:	Customer loyalty. Customer services > Management. Customer relations > Case studies.
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