Παραπομπή σε μορφή APA (7η εκδ.)

Blanchard, K. H., Ballard, J., & Finch, F. E. (2004). Customer mania!: It's never too late to build a customer-focused company. Harper Collins.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Blanchard, Kenneth H., Jim Ballard, και Frederick E. Finch. Customer Mania!: It's Never Too Late to Build a Customer-focused Company. London: Harper Collins, 2004.

Παραπομπή σε μορφή MLA (9th εκδ.)

Blanchard, Kenneth H., et al. Customer Mania!: It's Never Too Late to Build a Customer-focused Company. Harper Collins, 2004.