Christopher, M., Payne, A., & Ballantyne, D. (1991). Relationship marketing: Bringing quality, customer service and marketing together. Butterworth-Heinemann.
Παραπομπή σε μορφή Chicago (17η εκδ.)Christopher, Martin, Adrian Payne, και David Ballantyne. Relationship Marketing: Bringing Quality, Customer Service and Marketing Together. Oxford: Butterworth-Heinemann, 1991.
Παραπομπή σε μορφή MLA (9th εκδ.)Christopher, Martin, et al. Relationship Marketing: Bringing Quality, Customer Service and Marketing Together. Butterworth-Heinemann, 1991.
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