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131114s2012 eng d |
| 020 |
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|a 978-0-273-74048-3 (pbk.)
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| 035 |
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|l 10115995
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| 040 |
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|a GR-MY-UA
|b gre
|e aacr
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0 |
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|a eng
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| 082 |
0 |
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|a 658.812
|2 (22)
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| 100 |
1 |
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|a Johnston, Robert.
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| 245 |
1 |
0 |
|a Service operations management :
|b improving service delivery /
|c Robert Johnston, Graham Clark and Michael Shulver
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| 250 |
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|a 4th ed.
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| 260 |
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|a Harlow :
|b Pearson,
|c c2012
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| 300 |
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|a xxii, 462 σ.;
|b διαγρ., εικ., πίν.;
|c 27 εκ.
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| 504 |
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|a Περιέχει βιβλιογραφικές παραπομπές και ευρετήριο
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| 650 |
0 |
0 |
|a Customer services
|x Management.
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| 650 |
0 |
0 |
|a Service industries
|x Management.
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| 700 |
1 |
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|a Clark, Graham.
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| 700 |
1 |
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|a Shulver, Michael.
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| 852 |
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|a INST
|b CHIOS
|e 20131114
|h 658.812 JOH
|p 005200034728
|q 005200034728
|t BK
|y 0
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| 901 |
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|a BIBL2-2013-3
|
| 909 |
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|a Χ
|b 181694
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| 922 |
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|a 2ΕΛΗ
|b 201307
|c ΤΑΚ/ΤΔΕ
|d ΔΡΕΣ
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| 970 |
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|a ΣΠΕΝΤΖΑ
|b ΕΛΕΝΗ
|z 2013/11/15
|