Service operations management : improving service delivery
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| Κύριος συγγραφέας: | |
|---|---|
| Άλλοι συγγραφείς: | |
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Δημοσίευση: |
Harlow, England :
Financial Times Prentice Hall,
c2005
|
| Θέματα: | |
| Ετικέτες: |
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MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 1/33744 | ||
| 008 | 060825s2005 eng d | ||
| 020 | |a 0-273-68367-5 | ||
| 035 | |l 10085030 | ||
| 040 | |a GR-MY-UA |b gre |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.812 |2 (22) | |
| 100 | 1 | |a Johnston, Robert, |d 1953- | |
| 245 | 1 | 0 | |a Service operations management : |b improving service delivery / |c Robert Johnston, Graham Clark |
| 260 | |a Harlow, England : |b Financial Times Prentice Hall, |c c2005 | ||
| 300 | |a xix, 496 σ.; |b εικ., σχ.; |c 25 εκ. | ||
| 504 | |a Includes index | ||
| 650 | 0 | 0 | |a Customer services |x Management. |
| 650 | 0 | 0 | |a Service industries |x Management. |
| 700 | 1 | |a Clark, Graham, |d 1949- | |
| 852 | |a INST |b CHIOS |e 20060825 |h 658.812 JOH |p 005200026267 |q 005200026267 |t BK |y 0 | ||
| 901 | |a BIBL2-2006-2 | ||
| 909 | |a Χ |b 120156 | ||
| 970 | |a ΒΑΣΙΛΑΚΗ |b ΝΙΚΗ |z 2006/08/25 | ||