Keeping customers
Αποθηκεύτηκε σε:
| Άλλοι συγγραφείς: | , |
|---|---|
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Δημοσίευση: |
Boston, MA :
Harvard Business School Press,
c1993
|
| Σειρά: | Harvard business review book series
|
| Θέματα: | |
| Ετικέτες: |
Προσθήκη ετικέτας
Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!
|
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 1/29887 | ||
| 008 | 950728s1993 eng d | ||
| 020 | |a 0875843336 ((acid-free paper)) |c $29.95 | ||
| 035 | |l 10023303 | ||
| 040 | |a GR-MY-UA |b gre |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.812 |2 (20) | |
| 245 | 1 | 0 | |a Keeping customers / |c edited, with an introduction by John J. Sviokla and Benson P. Shapiro |
| 260 | |a Boston, MA : |b Harvard Business School Press, |c c1993 | ||
| 300 | |a xx, 384 p.; |b ill.; |c 25 cm | ||
| 490 | 1 | |a Harvard business review book series | |
| 500 | |a Articles originally published in the Harvard business review, 1968-1992 | ||
| 500 | |a Companion volume to: Seeking customers | ||
| 504 | |a Includes bibliographical references and index | ||
| 650 | 0 | 0 | |a Customer services |z United States. |
| 650 | 0 | 0 | |a Consumer satisfaction |z United States. |
| 700 | 1 | |a Sviokla, J. J. |4 edt | |
| 700 | 1 | |a Shapiro, Benson P. |4 edt | |
| 830 | 0 | |a Harvard business review book series | |
| 852 | |a INST |b CHIOS |e 19950728 |h 658.812 KEE |p 005200004020 |q 005200004020 |t BK |y 0 | ||
| 909 | |a Χ |b 032851 | ||