Service management :

Service management : strategy and leadership in service business

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Bibliographic Details
Main Author: Normann, Richard 1943-
Format: Book
Language:English
Published: Chichester : New York : Wiley, c1991
Edition:2nd ed.
Subjects:
Service industries > Management.
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Description
Physical Description:xv, 185 σ.; εικ.; 25 εκ.
Bibliography:Περιλαμβάνει βιβλιογραφικές παραπομπές (σ. [177]-179) και ευρετήριο
ISBN:0471928852

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